Support

Write to us and a person will answer.

Common questions

I deleted a photo or video by mistake. Can I get it back?

Yes, for 30 days. Deleted photos and videos go to Recently Deleted in the Photos app. Open Photos › Albums › Recently Deleted, choose the item and tap Recover. The app's History screen links there too.

Can I get a deleted file back?

No. iOS has no Recently Deleted for files in folders you added, so the app asks once more before it deletes a file. A file in iCloud Drive is removed from all your devices.

Does the app delete anything by itself?

No. Nothing is preselected. An item is deleted only after you mark it, review the list and confirm, and for photos iOS shows its own confirmation as well.

I paid to remove ads, or left a tip, and ads are back.

Tap Restore purchase on the welcome screen or in Settings, signed in to the same Apple Account you bought with. If ads still show, write to us and include the date of the purchase.

I tipped in the old version. Do I still have no ads?

A tip in the old version removed ads, and version 2.0 keeps that when you update. If you moved to a new device and ads appear, tap Restore purchase; if that does not help, write to us.

Why does the app ask for full access to my photos?

To find similar shots, duplicates, screenshots and large videos it has to look at the whole library. The analysis happens on your device and nothing is uploaded. Limited access works too; the app then only sees the photos you chose.

How do I turn off usage statistics or crash reports?

Settings › Share usage statistics and Settings › Send crash reports. Both can be switched off at any time. Details are in the privacy policy.

How do I stop personalized ads?

Open the iOS Settings app › Privacy & Security › Tracking and turn it off for Magic Phone Cleaner. The app then asks for non-personalized ads only. A one-time purchase or a tip removes ads altogether.

Which devices does it run on?

iPhone and iPad with iOS 26 or iPadOS 26 and later.